Performing general RV service and maintenance as well as collision, fire, and flood damage repair, custom remodel and renovation services.

On site camping with laundry during service and day lounge with wireless internet access.

We work with all extended sevice contracts and insurance companies and accept all major credit cards. Click here for a list of our current service package specials in PDF format.

Parking Policy and Procedures

Upon your arrival at the service center you will need to check in at the Service counter located in the Customer Lobby. Camping spaces are a first come, first serve. At the time of arrival you will be given a window tag, with explanation of camping.

Unfortunately, coach parking at the Factory Service Center is limited. We would appreciate if you could schedule your arrival no more than one day prior to your scheduled appointment. In the event parking is not available during your appointment, there are local RV parks as an alternative, at your expense.

Please park your tow vehicles in the designated space located next to your coach in the campground. Space is limited at the building so we ask that you not park next to the building.

Thank You for Your Cooperation,

Service Center Management Staff

Oregon Service Center Driving Directions

The Monaco RV Service Center is located 10 mi. North of our Coburg Production Facilites, in the town of Harrisburg. From Interstate 5, take exit #209. Head West on Diamond Hill Rd. Our Monaco Service Center is 5 mi. from I-5. The light blue buildings are located on the right side of the road.

Due to the fact that we schedule our shop according to items and not coaches, unless it is an emergency issue, we cannot allow any additions to the work orders after the initial write-up. Please do not ask us to make any exceptions, we do not like to say no.

Business hours are between 7:30 a.m. to 4:00 p.m., unless otherwise specified.

We have an open shop policy during above business hours.

Please park your car with your coach when it is in a hook-up. Do not block parking spaces with tow vehicles while unit is in for repairs. Parking places change each day. Monaco RV assumes no responsibility for the assigning of parking places.

Updates on the progress of your coach will be given to you every afternoon by your service writer. If you have any questions, please feel free to ask your service writer.

Any communications about coach repairs need to go through a service writer please. Techs can only do what is written on a work order. Our service shop is open to customers during repairs. Safety glasses must be worn at all times, no exceptions.

After the initial write up, coaches will be picked up at approximately 7:45 a.m. Units will be returned to the campground at the end of the shift each evening, usually between 3:30 PM- 4:00 PM (subject to change). We will advise you if it will be any later than this. Updates on the progress are given between 3:00 p.m. and 4:00 p.m. in the lobby unless otherwise specified.

Please keep in mind that some items will be "work in progress" and will not be completed or signed off. However, do not hesitate to come to us with any concerns about a repair.

Units will usually be picked up from their campsite shortly after the start of the days' shift.

For the safety of your pets we ask that you remove them from the coach while it's in the shop.

For your safety and liability purposes, all repairs and services completed on your coach while in this facility must be performed by a Monaco technician.

Factory tours are at 10:00 AM and 2:00 PM daily at the plant. Please be there a few minutes early.

The Customer lounge is open from 7:30 a.m. to 9:00 p.m. Monday to Friday. For the comfort of our coach owners with allergies, we ask that you please keep pets off the furniture. Coffee, tea, internet hook-up, phone, fax machine, TV, and laundry facilities are available for your convenience during your stay.

Currently our shop rate is $109.00 per hour, with a half hour minimum. Subject to change.

Service Department Shop Guidelines

We ask you observe the following rules.

• Our Service Shop is open to customers during repairs.
  
• Please no Smoking.
  
• Please wear Safety glasses at all times while in the shop.
  
• Please wear closed toe shoes.
  
• An escort is required in unauthorized area. (specialty buildings and fenced areas)
  
• Refrain from assisting or performing repairs on your coach while it is in for repairs.
  
• Direct all concerns and additional item to your Service Writer, Technicians are not allowed to perform work that is not properly documented.

 

Thank You For Your Cooperation,

Service Center Management Staff

Service Package Specials

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